FAQ

Q: I'M HAVING TROUBLE PLACING AN ORDER!

A: Please send an email to info@nordengoods.com and we will try to assist you.

Q: DO YOU SHIP OVERNIGHT OR EXPRESS?

A: Yes, but we don't always ship products out the same day. If you are really in a pinch, email us at service@nordengoods.com and we will try to help.

Q: DO YOU SHIP WORLDWIDE?

A: Yes, we ship worldwide from the U.S.A.

Q: DO YOU SHIP TO P.O. BOXES?

A: Sorry, we do not ship to P.O. boxes at this time.

Q: DO YOU SHIP TO APO ADDRESSES?

A: Sorry, we do not ship to APO addresses.

Q: WHAT IS THE RETURN/EXCHANGE POLICY?

A: You can view our return policy here.

Q: WHERE IS YOUR STUFF MADE?

A: Most of our products are made in our studio in California. When we can't source something locally, we do our best to make sure to have it made in the U.S.A., or with skilled craftspeople worldwide.

Q: WHAT TYPE OF WAX DO YOU USE IN YOUR CANDLES?

A: We use a blend of coconut and apricot wax that is produced for us in California.

Q: I AM A SHOP AND I'D LIKE TO ORDER YOUR PRODUCTS.

A: Thanks for finding us! Please check out or contact page for more info!

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